Terms of Service.

1. Who you are contracting with

These terms are between you (the business buying the service, “you”) and Declan Morton, a sole trader trading as CustomerCloud (“we”, “us”), of Available on request.

CustomerCloud is a trading name. You are contracting with an individual, not a limited company.

Contact for all notices under these terms: hello@customercloud.cc

2. What we provide

We build, host and maintain a booking or ordering website for your business:

• ChairTime — appointment booking for salons, nail bars and similar.
• OrderBoard — food ordering for takeaways and cafés.

Each product is delivered as a website on its own address (typically yourbusiness.customercloud.cc, or a domain you own), with an admin dashboard where you run your business.

3. Signing up and setting up

1. You choose your products and pay the first month.
2. We provision your site automatically. This normally completes within minutes.
3. We email you your login.
4. You connect your own Stripe account so you can take money (section 7).

If setup fails, we will tell you and either fix it or refund you in full.

4. What it costs

£99 per month, per product. The VAT position is shown at checkout and on your invoice.

• If you take both ChairTime and OrderBoard, that is £99 + £99 = £198 per month. Each product is billed as its own line on one subscription.
• Billed monthly in advance by card, on the same day each month.
• We take 0% commission. We never take a cut of your bookings, your orders or your takings. Our fee is the monthly subscription and nothing else.
• Prices may change with 30 days’ written notice. If you do not want to pay the new price, cancel before it takes effect and you will never be charged it.

5. Cancelling

You can cancel at any time. No minimum term, no notice period, no exit fee.

What happens when you cancel:

Export your data before the 30 days are up. We will help — ask at hello@customercloud.cc. Once the project is purged it is gone; we do not hold a separate archive.

If you stop paying rather than cancelling: your site keeps running while your card is retried, then follows the same suspension path above.

6. What you have to do

You must:

• give us accurate details and keep them current;
• keep your login secure, and tell us straight away if you think it has been compromised;
• comply with the law in what you sell and how you sell it, including consumer law, food-safety law and licensing where they apply to you;
• honour the bookings and orders your customers place;
• have your own privacy notice for your customers, and make it reachable from your site (section 9 explains why this is yours and not ours);
• not enter health information or other special category data into free-text fields — see section 10, which is the most important clause in this document for both of us;
• not use the service to send spam, or to send marketing to people who have not agreed to receive it where the law requires their agreement.

7. Payments, and who holds the money

You connect your own Stripe account, and you are the merchant of record for every payment your customers make.

That means:

• Your customers’ payments go directly into your Stripe account, not ours. They never sit in our balance.
• You are Stripe’s customer for those payments, and Stripe’s own agreement applies between you and Stripe.
• You are responsible for refunds, chargebacks, disputes and any Stripe fees on your takings.
• You are responsible for the tax on your takings.
• We never take a percentage.

We are the merchant of record only for our own £99/month fee, which we take from you.

If Stripe suspends or restricts your account, we cannot override that and cannot release funds Stripe is holding. That is between you and Stripe.

8. Availability and support

We will make reasonable efforts to keep your site available and to fix problems quickly.

We answer support requests within 24 hours, and usually a lot sooner. That is a commitment, not an aspiration, and it is the same one your welcome email makes.

• Support by email at hello@customercloud.cc, and a “Report a bug” button in your dashboard.
• 24 hours means 24 hours — not one working day. Report something on a Friday evening and you hear from us on Saturday. Weekends and bank holidays are included, because that is when a salon and a takeaway are busiest and a broken booking page costs the most.
• It is a commitment to reply, not to have fixed it. Some things take longer than a day to put right. You will know within 24 hours that a person has read it, what we think is wrong, and what happens next.
• We will tell you about planned maintenance in advance where we can.

Uptime is a different promise, and we do not make it. There is no contractual uptime percentage and no service credit: we run on infrastructure we do not own, and a number we could not honour is worth less to you than the response commitment above, which we can. If your site is down, telling us starts the 24-hour clock like anything else — in practice it gets looked at immediately.

We may change or improve the service. If a change removes something you rely on, we will tell you first.

9. Data protection — who is responsible for what

This is set out fully in our Data Processing Agreement, which forms part of these terms. In summary:

• You are the data controller for your customers’ personal data — their names, contact details, bookings, orders and delivery addresses. You decide what to collect and why.
• We are your data processor. We hold and handle that data only to run your site, on your instructions.
• We are the controller for the data we hold about you as our client — your account, your billing, your correspondence with us. That is covered by our Privacy Notice.

Because you are the controller, you need your own privacy notice for your customers. We will give you a template, but the notice is yours and must describe what you actually do.

10. Special category data

You must not enter health information into free-text fields.

Free-text boxes in the product — client notes, alerts, special instructions, delivery notes, messages — are for operational information. Examples of what is fine: “prefers Mara”, “buzzer broken, knock”, “park on the left”.

Examples of what must not go in them: allergies, skin or scalp conditions, medication, pregnancy, disability, or anything else about a person’s health.

This is not house style. Health information is special category data under Article 9 of the UK GDPR. Collecting it lawfully needs an additional legal condition, usually the person’s explicit consent, together with safeguards a general-purpose notes field is not designed to provide. Typing it into a notes box does not meet that standard, and it exposes both of us if there is ever a breach.

If you genuinely need to record health information to serve your customers safely — which is a real need in a salon — tell us before you start. We will build a proper flow for it, with consent capture and appropriate handling. An ordinary notes field is not that flow.

11. Our access to your account

We can sign into your dashboard as you, to diagnose problems and to help you.

When we do:

• it is logged, with a record of who did it and when;
• we do it to provide support, not to browse;
• it is available to us, and to nobody else.

If you would rather we asked first each time, tell us and we will.

12. Your content, and ours

• Your content is yours — your business name, logo, menu, prices, descriptions, photos and your customer data. You keep every right in it. You give us permission to host and display it, which is what running your site requires.
• The software is ours. You get the right to use it while you are a subscriber; you do not get to copy, resell or reverse-engineer it.
• You confirm you have the right to use everything you upload — particularly photographs, which are the usual problem.

13. Ending it from our side

We may suspend or end the service if:

• you do not pay, and do not fix it after we ask;
• you use the service unlawfully, or for something that could put us or Stripe in breach;
• you materially breach these terms and do not fix it within 14 days of us asking.

Except where the law requires immediate action, we will always tell you and give you a chance to put it right first. The 30-day data window in section 5 still applies.

14. Liability

• We do not exclude, and cannot exclude, liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to exclude.
• We are not liable for indirect or consequential loss — for example lost profits, lost business, lost goodwill, or loss arising because your site was unavailable.
• Our total liability to you in any 12-month period is capped at the fees you paid us in that period. At £99/month that cap is around £1,188 per product.
• We are not liable for anything caused by: your own actions, your Stripe account, your customers, your card processor, or a failure at a third-party supplier (hosting, payments, email) that is outside our control.
• You are responsible for your own compliance with data protection law as controller, and for what you and your staff put into free-text fields (section 10).

15. Other terms

• Changes. We may update these terms. Anything significant gets 30 days’ notice by email. If you do not accept it, cancel — you will not be charged beyond the notice period.
• Transfer. You may not transfer these terms without our consent. We may transfer them if the business is sold, and will tell you if that happens.
• Whole agreement. These terms, the Data Processing Agreement and the Privacy Notice are the whole agreement between us.
• Third parties. Nobody other than you and us has rights under these terms.
• If a clause fails, the rest still stands.
• Governing law. These terms are governed by the law of Scotland, and its courts have exclusive jurisdiction.

See also our Privacy Notice, our Data Processing Agreement and our Cookie Policy.